Ravello Barefoot Shoes Return Policy

 

We want you to be completely satisfied with your purchase, so we offer a 14-day return policy. You have 14 days from the date you receive your item to request a return.

Eligibility for Returns

 

To be eligible for a return, your item must be in the same condition that you received it— unworn or unused, with tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.

How to Start a Return

 

To initiate a return, please contact us at hello@ravellobarefootshoes.com. Once your return is approved, we’ll provide you with instructions on how and where to send your package. Please note that we do not cover return shipping costs. You will need to arrange and pay for the return shipping.

Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

 

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We’ll work with you to make it right as quickly as possible.

Exceptions / Non-Returnable Items

 

Certain items cannot be returned, such as custom products (like special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Unfortunately, sale items and gift cards are also non-returnable.

If you have questions or concerns about your specific item, please reach out to us at hello@ravellobarefootshoes.com.

Exchanges

 

If you need a different size or color, the quickest way to ensure you get what you want is to return the original item. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

 

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As with our standard return policy, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, and you haven’t received your refund, please contact us at hello@ravellobarefootshoes.com.

We’re here to help with any questions or concerns you may have. Thank you for choosing Ravello Barefoot Shoes!