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FAQ & Shipping
How Do I Check The Status Of My Order?Upon placing your order, please allow 3-5 business days for processing. Our fulfillment warehouses pack and ship your items as quickly as possible. Once shipped, you will receive a notification via email. For tracking information, email us at hello@ravellobarefootshoes.com. If you don't receive updates, contact us immediately.
How Long Does Shipping Take?
Shipping times are as follows:
- United States: 7-15 business days
- Canada, Australia, New Zealand: 15 business days
- Europe: 15 business days
- Rest of the World: 15 business days
Is Your Website Secure With My Personal Information?
Absolutely! We use SSL security to ensure your personal information is encrypted. Your credit card information is used only for the transaction and then purged.
How Do I Order On Your Website?
Find the product you want and click the "Buy Now" button. Enter your shipping and billing information, and we will ship your order as soon as possible.
Does Ravello Barefoot Shoes Provide A Quality Guarantee For All Products?
Absolutely! If you are unsatisfied or find damages, contact us immediately. We strive to ensure your best shopping experience.
How Can I Get In Contact With You?
We handle customer service through email. Send any questions or concerns tohello@ravellobarefootshoes.com. You can also call us at (858) 869 1628 during regular business hours 9AM - 5PM EDT.
How Do I Change Or Cancel My Order?
Customers have one hour to cancel an order after placing it. Beyond that, cancellation may not be guaranteed, and a 10% admin/restocking fee may apply. A $2 fee covers credit card processing for cancellations within the first hour.
Do You Offer A Refund If I Don't Like The Product?
Absolutely! We offer refunds if you don't like the product. Visit our Refund Policy for details. For additional questions, emailhello@ravellobarefootshoes.com.